Frequently Asked Questions
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- What is your Minimum Order Quantity?
The Minimum Order Quantity (MOQ) will vary depending on your selected material color, item size, and the on stock availability of your particular item configuration.
Stock tubes and boxes have a one box/pack minimum. Pieces per box/pack vary by size.
For most cut-to-length tubes the minimum order is 500 to 1,000 pieces, depending on the tube diameter and/or length.
Contact Sales or Customer Service for minimum order requirements for a specific item.
- What are your Lead Times?
We offer Same-Day Shipping on some of our in-stock items for web orders placed before 2PM (CT) M-F on normal business days
Orders for stock items received via fax, email, or phone will typically ship within 2-3 business days.
Made-to-Order Dip Molded Vinyl Products from stock materials usually ship within 10-12 business days.
Made-to-order Beckett Packaging products usually ship within 8-10 weeks.
Orders for custom-length open-ended Extruded Tubes ship within three weeks. Sealed-bottom tubes and hanging tubes ship within four weeks.
Secondary Operations such as Printing, Punching or Slicing require an additional 5-7 business days added to the above lead times for each operation.
Contact Customer Service if you require a more specific delivery date, or to discuss the lead times of items produced from special order materials.
- What are your Payment Terms?
Net 30 Day terms are available to most new customers after review and acceptance of a simple Credit Application.
We also accept Visa, MasterCard and American Express, money orders, wire transfers and company checks.
- Where do your products Ship From?
We ship our products from one of our 2 USA Factories:
Park Hills, MO 63601 or Farmington, MO 63640
- Which shipping companies do you use?
Most orders are shipped via UPS.
We also offer US Mail (USPS) service on items ordered though our website.
- How long will it take before my order arrives?
- Do the shipping charges include all Duties and Taxes?
For orders shipped within the US: YES.
All state and local taxes are charged for orders shipping to any of the following states: AK, AL, AR, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, NC, NE, NJ, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI.
Sales tax will not be collected in the following states (either because the state doesn't not have a sales tax, or because Cleartec does not have nexus in that state): AZ, CT, DC, DE, HI, ME, MS, MT, ND, NH, NM, OR, SD, WV, WY.
If you wish to register for tax-exempt status, please contact a customer service representative.
Pour les expeditions via UPS Worldwide et UPS Saver, les frais de préparation de la déclaration en douane sont gratuit mais ils ne comprennent pas les droits ou les taxes applicables. Pour UPS Standard, lors de la livraison, les frais de servicde de courtage, ainsi que les droits ou les taxes vous seront imposés. Les commandes de US$20 ou moins sont exonérées des droits, taxes, et frais de courtage.
- What is your Return Policy?
We strongly suggest requesting samples of our product before ordering, so that you may verify the part will work as expected for your particular application.
CLEARTEC OPEN ENDED TUBES AND SEALED BOTTOM CONTAINERS as well as any other Made-to-Order Products cannot be returned unless defective.
Stock Items may be returned, however, all returns of re-saleable stock products are subject to a minimum $50.00 handling/re-stocking fee. Returns of stock items must be pre-approved and sent freight prepaid.
No returns will be accepted on non-stock or special order items.
Broken package quantities and out-going freight costs are not credited.
Unauthorized returns will not be accepted.
- What Other Services are offered?
Cleartec offers punching, slicing, one-colour silkscreen and pad printing, assembly and fulfillment.
Contact Cleartec Sales or Customer Service for additional information or details.
- What Materials are used to produce your products?
Dip Molded Caps, Plugs, Grips and Closures are made from flexible vinyl PVC (Poly Vinyl Chloride). Cleartec offers many variations of flexible PVC materials, including general purpose glossy, hi-temp resistant, UV resistant and textured.
Plastic Injection Molded Items are typically made from HDPE, LDPE and PP resins, although Cleartec can process other resins upon request.
Cleartec Extruded Tubes are made from PETG (Polyethylene Terephthalate Glycol). Our tube closures are made from one of the following: The inner-fit plugs are made from PP (Polypropylene), and the exterior fit caps are made from PVC (Poly Vinyl Chloride). Note that not all materials are compatible with these plastics. The responsibility lies with the purchaser to determine that any product or material used with our plastics are compatible.
Beckett Tubes and Boxes are made from PP (Polypropylene), HDPE (High Density Polyethylene), and from PVC (Poly Vinyl Chloride).
Material Chart:
Products PP HDPE PVC Square Telescopic Packaging Tubes ✓ ✓ ✓ Rectangular Telescopics ✓ ✓ ✓ Round Telescopics ✓ ✓ ✓ Snap-Paks ✓ Tap Set Boxes ✓ Multi Boxes ✓ Cylinder-Paks ✓ ✓ Vertical Set-Paks ✓ Protective Tool Covers Grip Paks ✓ Grip Pak Centered ✓ Insert Boxes ✓ Insert Boxes - Snap Boxes ✓ Insert Boxes - Snap Paks SK Boxes ✓ Saw Boxes ✓ Side & Face Mill Boxes ✓
Standard Material Colors (9500 Formula Vinyl)
MOCAP
Dip-Molded Vinyl
Black
Red
1795CWhite
Gray
422CYellow
7404COrange
1665CGreen
347CGreen (Dark)
1308CBrown
462CBlue (Dark)
295CBlue
3015CPP (Polypropylene)
CLEARTEC
Polypropylene
Black
Natural
427CRed
187CHDPE (High Density Polyethylene)
Beckett Packaging
HDPE
Black
Yellow
121C137C
Orange
166CRed
1795C347C
348C
Green (Dark)
343CBlue (Light)
2173C2736C
Blue (Dark)
288CClear
Silver
5CGold
871CProducts
- Round Packaging Tubes
- Square & Rectangular Packaging
- Multipurpose Containers
- Specialized Containers
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Contact
Cleartec Canada
409 Parkway Drive
Park Hills, MO 63601
800.817.8967
© 2025 MOCAP