Frequently Asked Questions


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Frequently Asked Questions








What is your Minimum Order Quantity?

  • Stock tubes and closures have a one box/pack minimum. Pieces per box/pack vary by size.
  • For most cut-to-length tubes, the minimum order is 500 to 1,000 pieces, depending on the tube diameter and/or length.
  • Contact Cleartec Sales or Customer Service for minimum order requirements for a specific item.



Manufacturing Lead Time What are Cleartec's Lead Times?

  • We offer Same-Day Shipping on some of our in-stock items for web orders placed before 2PM (CT) M-F on normal business days
  • Orders for stock items received via fax, email, or phone will typically ship within 2-3 business days.
  • Made-to-Order Dip Molded Vinyl Products from stock materials usually ship within 10-12 business days.
  • Made-to-Order Rubber Injection Molded Products from stock materials typically ship within 12-15 business days.
  • Orders for custom-length open-ended Extruded Tubes ship within three weeks. Sealed-bottom tubes and hanging tubes ship within four weeks.
  • Secondary Operations such as Printing, Punching or Slicing require an additional 5-7 business days added to the above lead times for each operation.
  • Contact Customer Service if you require a more specific delivery date, or to discuss the lead times of items produced from special order materials.



What are Cleartec's Payment Terms?

  • Net 30 Day terms are available to most new customers after review and acceptance of a simple Credit Application.
    We also accept Visa, MasterCard and American Express, money orders, wire transfers and company checks.



Farmington, MO Park Hills, MO Where do Cleartec's products Ship From?

  • We ship our products from one of our 2 USA Factories:
    Park Hills, MO 63601
    or Farmington, MO 63640



Which shipping companies do you use?

  • Most orders are shipped via UPS.
  • We also offer US Mail (USPS) service on items ordered though our website.



UPS
How long will it take before my order arrives?

  • See map to the right for estimates of UPS Ground freight delivery times.



What is Cleartec's Return Policy?

  • We strongly suggest requesting samples of our product before ordering, so that you may verify the part will work as expected for your particular application.
  • Made-to-Order Products cannot be returned unless defective.
  • Stock Items may be returned, however,all returns of stock, re-saleable products are subject to a minimum $50.00 handling/re-stocking fee. Returns of stock items must be pre-approved and sent freight prepaid.
  • No returns will be accepted on non-stock or special order items.
  • Broken package quantities and out-going freight costs are not credited.
  • Unauthorized returns will not be accepted.



What Other Services does Cleartec offer?

  • Cleartec offers punching, slicing, one-colour silkscreen and pad printing, assembly and fulfillment.
  • Contact Cleartec Sales or Customer Service for additional information or details.



What Materials are used to produce Cleartec products?

  • Our Extruded Tubes are made from PETG (Polyethylene Terephthalate Glycol). Our tube closures are made from 1 of the following: The inner-fit plugs are made from PP (Polypropylene), and the exterior fit caps are made from PVC (Poly Vinyl Chloride). Note that not all materials are compatible with these plastics. The responsibility lies with the purchaser to determine that any product or material used with our plastics are compatible.






Standard Material Colors (9500 Formula Vinyl)
Cleartec Dip-Molded Vinyl
BLACK
WHITE
GRAY
423C
RED
1805C
YELLOW
109C
ORANGE
172C
GREEN
347C
DARK GREEN
3302C
BROWN
NAVY BLUE
2965C
BLUE
3015C

NOTE: Some colors are also available in a "high-temp" material (denoted with a "-T" or "-HT" suffix)

Low-Density Polyethylene
Cleartec Polypropylene
BLACK
RED
187C
Natural
427C
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